Technical Support
We stay with you until it's solved.
Our support team is built for speed and real-world print problems. When something's wrong on press, you don't need a ticket queue — you need an expert on the phone.
What we support
Our team has hands-on expertise across the technologies we sell — which means support that goes far deeper than reading from a manual.
Color Management
G7® calibration, ICC profiling, press qualification, and spectrophotometry support for consistent, accurate color across devices and substrates.
- G7 Master qualification
- ICC profile creation & troubleshooting
- Spectrophotometer setup (TECHKON, X-Rite)
- Press calibration workflows
Workflow & Prepress
Automation, PDF processing, imposition, and preflight support for Enfocus and other workflow platforms.
- Enfocus Switch & PitStop
- PDF workflow automation
- Preflight configuration
- MIS/ERP integration guidance
Dye-Sublimation
End-to-end support for sublimation printing — from RIP configuration to heat press calibration and substrate troubleshooting.
- Printer setup & calibration (Epson, Mimaki)
- RIP software configuration
- Heat press temperature & dwell
- Color consistency on fabric
Wide-Format
Technical support for large-format inkjet printers, cutters, and finishing equipment across commercial and specialty applications.
- Printer setup & head maintenance
- Cutter & finishing alignment
- Ink & substrate matching
- RIP & driver configuration
Consumables & Substrates
Help selecting the right inks, papers, films, and fabrics — and troubleshooting issues when something isn't performing as expected.
- Ink compatibility & selection
- Substrate performance issues
- Transfer paper & fabric guidance
- Inventory & ordering support
On-Site Support
When remote isn't enough, we come to you. Our specialists can travel to your facility for installation, training, and press-side troubleshooting.
- New equipment installation
- Operator training
- On-site press qualification
- Demo center visits (Sussex, WI)
How it works
No ticket queues. No runaround. Direct access to people who know the technology.
Call or email
Reach us at 800.658.9022 or techsupport@printmosaica.com. You'll talk to someone with real expertise in your specific equipment — not a general help desk.
We diagnose fast
Our team asks the right questions and gets to the root cause quickly. We know the equipment, the inks, and the workflows — so we don't waste your press time.
We stay until it's fixed
We don't close the ticket when the call ends — we follow through until your operation is back up and running the way it should be.
Submit a support request
Tell us about your issue and we'll get back to you fast — or call 800.658.9022 for immediate assistance.